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Deposits and Cancellations Policy: FAQ

DEPOSIT & CANCELLATION POLICY

We understand that things don't always go as planned. In an effort to avoid losses incurred by last minute cancellations and no-shows, we have adopted a policy that is similar to that of the hotel industry, which means a deposit is required when booking reservations. Below is an outline of when deposits are required, and the specifics regarding refunding of deposits where applicable.

NEW CLIENT DEPOSIT

A deposit of $50.00 will be required at the time of booking your first reservation.

This deposit will remain on the account until the reservation has been complete, and will be deducted from the overall total of the guests stay at the time of check out.

If your first reservation falls under our Winter Holiday time frame, $100 deposit will be required.

PEAK SEASON DEPOSIT & POLICY

All clients will be required to pay a deposit of $50.00 for reservations that take place during the following holidays and time periods:

  • March Break

  • All long weekends - Family Day, Easter, Victoria Day, Labour Day, Thanksgiving

  • Summer Weekends from June - August 

We will be happy to refund your deposit as long as it falls under the appropriate time frame.

Conditions for deposit refund:

In the event of a cancellation after a deposit has been made, the deposit will be refunded if the cancellation occurs 3 days prior to the check-in date.

However, if a cancellation is received LESS than 3 days prior to check in there will be no refund given on the deposit. 

Example

Reserved Check in Date: August 18

Call in to cancel: August 15 or earlier, refund given on deposit

Call in to cancel: August 16 or later, no refund will be given on deposit

No call in to cancel: No refund will be given and all future reservations will be require to pay in full at the time of booking

WINTER HOLIDAY DEPOSIT & POLICY

 

All clients will be required to pay a deposit of $100.00 for reservations that take place during the following holidays and time periods:

  • Christmas - New Years - booking Dec 20 - Jan 5, any reservation that over laps

We will be happy to refund your deposit as long as it falls under the appropriate time frame.

Conditions for deposit refund:

In the event of a cancellation after a deposit has been made, the deposit will be refunded if the cancellation occurs 10 days prior to the check-in date.

However, if a cancellation is received LESS than 10 days prior to check in there will be no refund given on the deposit. 

Example

Reserved Check in Date: December 18

Call in to cancel: December 7 or earlier, refund given on deposit

Call in to cancel: December 8 or later, no refund will be given on deposit

No call in to cancel: No refund will be given and all future reservations will be require to pay in full at the time of booking

NO SHOW POLICY

We understand things come up, however we do expect to be informed of a cancellation as soon as possible.

 

If we are not informed, this will be deemed as a "NO SHOW" and all future reservations will require a $50 deposit, which will require 3 days to cancel in order to get your deposit back.

Deposits and Cancellations Policy: Quote
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